🧾 CMRA Compliance Fact Sheet

For Coworking & Virtual Office Operators

Stay compliant with USPS CMRA regulations while automating your mail forwarding operations. MailboxHero Pro handles all compliance requirements automatically.

📬 What Is a CMRA?

According to USPS DMM 508.1.8, a Commercial Mail Receiving Agency (CMRA) is:

"A private business that accepts mail from the Postal Service for private individuals or other private businesses and provides mail services."

This includes coworking spaces, virtual offices, mail forwarding services, and any business that receives mail on behalf of clients.

✅ Is Your Business a CMRA?

If you answer YES to any of these questions, you are operating as a CMRA:

Do you receive mail for clients at your business address? Do you provide mail forwarding services to members or clients? Do you allow clients to use your address as their business address?

⚖️ Legal Note: Operating as a CMRA without proper compliance exposes your business to federal postal violations and potential criminal charges.

⚠️ Legal Requirements

USPS CMRA compliance requires ALL of the following:

1 Verify each customer's identity using government-issued photo ID

2 Obtain customer signature on USPS Form PS 1583

3 Witness the signature in person or via live video

4 Maintain copies of ID and signed forms for 2 years

5 Keep current customer address records

6 Provide customer information to USPS and law enforcement upon request

🚨 Non-Compliance Risks

Operating without proper CMRA compliance exposes your business to:

⚠️ Federal postal violations - Criminal charges under mail fraud statutes

💰 Heavy financial penalties - Fines up to $250,000 per violation

🏢 Business shutdown - USPS can revoke your mail receiving privileges

⚖️ Legal liability - Personal responsibility for business owners/operators

📉 Reputation damage - Loss of client trust and business relationships

🛡️ Why MailboxHero Pro?

MailboxHero Pro automates 100% of CMRA compliance requirements:

✅ Automated ID Verification - AI-powered government ID scanning and validation

✅ Digital PS 1583 Forms - Auto-generated, pre-filled compliance forms

✅ Live Video Witnessing - USPS-compliant remote signature capture

✅ Automatic Record Keeping - 2-year compliance archive with instant retrieval

✅ Audit-Ready Reports - Instant compliance reporting for USPS and legal requests

💡 Turn compliance from a liability into a competitive advantage

🧾 How to Get Started

Register at mailboxhero.chainmail.global/pro

Set up your business account and configure your CMRA compliance settings

Add clients — we handle ID + signature capture

Invite clients to complete verification. Our system handles all compliance requirements automatically

Stay fully compliant, fully automated

Focus on growing your business while we maintain 100% CMRA compliance

✉️ Contact

Questions about CMRA compliance or MailboxHero Pro?

daniel@chainmail.global